Winter rules ensure Albertans stay warm and connected

Alberta’s Winter Rules for utilities are now in effect, helping keep lights on and homes heated during the province’s coldest months.

The rules run from Oct. 15 to April 15, preventing residential electricity services from being fully disconnected. Starting Nov. 15, the protections extend to natural gas services.

The measures are designed to shield vulnerable Albertans from losing critical energy services during harsh winter weather. Utilities are considered essential, ensuring residents can provide heat and power for their families when it matters most.

“No one should be forced to choose between keeping their homes warm or putting food on the table,” said Nathan Neudorf, minister of Affordability and Utilities. “During our harsh winters, utilities are not an option – they’re vital to the survival of Albertans and we’re taking action to make sure their heat and power stay on.”

The rules also bar disconnection if sub-zero temperatures are forecast within 24 hours of a planned service cut.

Starting Nov. 1, the Utilities Consumer Advocate (UCA) will contact customers whose services have been disconnected, helping them reconnect before winter fully sets in. The UCA works with the Alberta Utilities Commission, utility retailers and distributors, and government programs such as Alberta Works and AISH to provide support.

“Many of the families and youth we support face tough choices during the winter months,” said Jeff Dyer, CEO of the Trellis Society. “These rules help ensure safety while giving organizations like Trellis time to provide support, helping Albertans stay housed, connected and hopeful for the future.”

Albertans needing help with utility bills, payment arrangements, or resolving disputes with providers can contact the UCA at 310-4822, by email at ucahelps@gov.ab.ca, or online at UCAhelps.alberta.ca.