Alberta makes 211 the single number for mental health, addiction help

Albertans now have one number to call for mental health and addiction support, after the provincial government named 211 Alberta the main access point for those services.

People can call or text 211, or chat online at ab.211.ca, to reach a community navigator who connects them to mental health and addiction supports along with community and social services. The line operates around the clock in more than 240 languages, and the service is free and confidential.

The change is meant to replace a system in which people had to navigate several phone numbers and entry points. The government said that setup created confusion and duplication, particularly for people reaching out during stressful moments.

Through 211 Alberta, callers can connect to clinical services from Recovery Alberta, guidance from mental health and addiction professionals, peer support, immediate crisis support and affordable counselling through Counselling Alberta. The line also links people to housing, employment, financial and food supports, as well as specialized help for children, youth, families and Indigenous communities.

The 988 line continues to provide suicide crisis support.

"Finding mental health and addiction support shouldn't be confusing or be difficult to navigate," said Rick Wilson, Minister of Mental Health and Addiction. "With 211 Alberta as the provincewide number to call, people have a clear place to start."

Patricia Skagen-Emokpae, director of 211 Alberta, said the change reduces barriers and connects people to a trained navigator who can direct them to the next step.

Officials said existing mental health and addiction phone lines remain operational, and that there is no wrong access point to get help.

The service is delivered in partnership by United Way Alberta of the Capital Region, the Canadian Mental Health Association Edmonton Region and Distress Centre Calgary.

The 211 service began in Edmonton in 2004 and expanded provincewide as 211 Alberta in 2020. The line handled more than 121,000 interactions in 2025. Budget 2026 includes $4.9 million for the service.